Privacy Policy

Last updated: September 28, 2026

Imperial Lighting (“we,” “us,” “our,” or “Imperial Lighting”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, submit a quote request, contact us, use our forms, or interact with our advertising on Facebook, Instagram, Google, or other platforms.

By using our website or submitting your information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

• Your name

• Phone number

• Email address

• City, postal code, street address, or other service-location details

• Details about your property, requested services, photos, measurements, quote details, and appointment preferences

• Communications you send to us by phone, text message, email, website form, social media, or other means

We may also automatically collect certain technical and usage information when you visit our website, such as your IP address, browser type, device type, pages viewed, approximate location, referral source, and interactions with our website or advertisements.

2. HOW WE USE YOUR INFORMATION

We use personal information for reasonable business purposes, including to:

• Respond to quote requests and service inquiries

• Contact you by phone call, text message, email, or other method regarding your request

• Schedule, confirm, reschedule, and complete estimates, consultations, installations, and other services

• Prepare and deliver quotes, invoices, service agreements, and customer support

• Communicate about our permanent outdoor lighting, exterior home services, promotions, follow-ups, and relevant service updates, where permitted by law

• Improve our website, advertising, services, customer experience, and business operations

• Prevent fraud, maintain security, comply with legal obligations, and enforce our agreements

If you submit a Meta/Facebook or Instagram lead form, we use the information you provide to contact you about the quote, consultation, appointment, or service you requested.

3. TEXT MESSAGES, CALLS, AND EMAILS

By voluntarily providing your phone number, email address, or other contact information when requesting a quote, consultation, or service, you agree that Imperial Lighting may contact you regarding your request by phone call, text message, email, or other reasonable communication method.

You may unsubscribe from marketing emails using the unsubscribe link in the email, or request that we stop non-essential marketing communications by contacting us. Opting out of marketing communications does not prevent us from contacting you about an active quote, scheduled appointment, service, invoice, or other transactional matter.

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share personal information only when reasonably necessary, including with:

• Employees, contractors, installers, sales representatives, or service providers who need the information to respond to your request, provide a quote, schedule an appointment, or perform services

• Technology providers that support our business, such as website hosting, email, scheduling, payment, customer relationship management, advertising, and analytics providers

• Professional advisers, insurers, financial institutions, or government authorities where necessary or legally required

• A buyer, successor, or other party involved in a business transaction, merger, sale, restructuring, or transfer of business assets, where permitted by law

We require service providers handling personal information on our behalf to use it only for the services they provide to us and to protect it appropriately.

5. ADVERTISING, COOKIES, AND ANALYTICS

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, understand website traffic, measure advertising performance, and show relevant advertisements.

This may include tools provided by Meta (Facebook and Instagram), Google, and other advertising or analytics providers. These providers may collect information about your interactions with our website or ads in accordance with their own privacy policies.

You can adjust cookie settings through your browser. You can also manage advertising preferences through the privacy and advertising settings offered by the relevant platform, such as Facebook, Instagram, or Google.

6. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal, accounting, tax, insurance, or regulatory obligations.

When personal information is no longer required, we will delete, destroy, or anonymize it, subject to applicable legal and business record-retention requirements.

7. SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee absolute security.

8. ACCESS, CORRECTION, AND WITHDRAWAL OF CONSENT

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements and reasonable business record-retention obligations.

You may also withdraw consent for non-essential uses of your information at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide a quote, schedule a service, or complete a requested transaction.

To make a privacy request, contact us using the information below.

9. THIRD-PARTY LINKS

Our website or advertisements may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

12. CONTACT US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, please contact:

Imperial Lighting

Privacy Contact: Josh Taylor

Email: Imperiallighting.ca@gmail.com

Phone: 226-313-2490

Website: https://imperial-lighting.ca

Service area: Burlington, Hamilton, and surrounding areas in Ontario, Canada